Emergency Notice of 2019 New Coronavirus

Emergency Notice of 2019 New Coronavirus

Emegency Notice of 2019 New Coronavirus - 13th Feb Updated


Sorry, we cannot return to work as scheduled because the epidemic has not been fully controlled.

Maybe your other suppliers are starting to ship one after another, but since we are in the epidemic area, the risk of going out to work now is relatively high.

We will return to work after the government lifts the alert.

If you are unwilling to wait, you can request a refund by sending an email to service@fantbaby.com at any time.

Emegency Notice of 2019 New Coronavirus


Dear Customer
Today our vacation is officially over and I returned to work.

It is very very unfortunate that due to the attack of the 2019 new coronavirus , my city stopped all modes of transportation, including mailing, so the products could not be shipped out in time. It is expected to return to normal after half a month.

Sorry, but if you can’t wait any longer, please request a refund and we will agree to your refund within 24 hours.

If you can wait, we will ship you as soon as the traffic returns to normal and give you a gift.

Please be assured that all of our employees are in a healthy state, no one has entered our product warehouse, our products are 100% safe. Actually to this day I haven't left my room for 15 days. We are now working at home.

Please do not worry about the safety of the products. The biological activity of the virus outside the human body will not exceed 24 hours. For mailing products, it is 100% safe and worry-free.

The new coronavirus has a very low lethality. Currently only 200 people die from 10,000 infections, which is much lower than the lethality of influenza viruses. The flu kills 8,000 people in the United States each year and 88,000 in China each year.

Once again I would like to express my profound apologies. We know you might be a little angry. But please believe that this is not something we can avoid.

This situation is directly related to the incompetence of our local government, but please believe that we can quickly resolve this issue.


Holiday Notice of Spring Festival


It is kindly informed that our company is scheduled for the 16 days holidays. And the holidays are from February 16th, 2020 to January 31st, 2020 for Chinese New Year Holiday.

We will be back to work on February 1st, 2020. Sorry for anything inconvenient to you. Please feel free to contact us via service@fantbaby.com, if you have something urgent to get answer.

You may open a ticket through the online helpdesk.

We will respond to you after we are back office.

We apologize for the inconvenience this may take and thank you for your understanding.

Fantbay team wishes you and your families all the best and happy every day!

Chinese New Year, also called Spring Festival, has more than 4,000 years of history. It is the grandest and the most important annual event for Chinese people. Being one of the traditional festivals, it is the time for the whole families to reunite together, which is similar with Christmas Day to the westerners.

All staffs of Fantbay team wish you and your families Happy Chinese New Year! Kung Hey Fat Choy!