Terms and Conditions
These terms and conditions, to be read in conjunction with our Delivery & Returns Policy, apply to the use of this website, and by using this website or placing an order you agree to the terms and conditions outlined below. If you do not agree to these terms and conditions, you may not use this website.
If you have any questions relating to these terms and conditions, please contact us by [email protected].
- You – refers to you as the customer
- We – refers to us at fantbaby.com and sub-stores.
- Personal data/information – refers to the information provided by you when browsing, registering, placing an order or subscribing to our newsletter
- Product – refers to the products listed on our website
- Website – refers to fantbaby.com
- Users – refers to all users of this website
Descriptions and Prices of Products
Our store is under construction, We'll try our best to describe and show products as accurately as possible ASAP. Now, products may vary from their descriptions. If there is anything that you do not understand, or if you wish to obtain further information, please contact [email protected]. Images and colours can vary from time to time and we try and ensure that the correct images are always shown, however if the the raw materials slight changes from time to time and the product is slightly different from that shown we cannot be held responsible.
Compatibility between different items is a guideline but cannot be guaranteed as manufacturers may change their specifications from time to time.
If, by mistake, we have under-priced a product, we will not be liable to supply that product to you at the stated price, provided that we notify you before we dispatch the product to you. In those circumstances, we reserve the right to cancel your order. In the event we cancel your order, we will give you a full refund on any amount already paid for that product in accordance with our return and refund policy.
Since we sell worldwide, the price does NOT include customs duties, VATs and any other fees.
Specifications, Colours, Weights and Sizes
We reserve the right to alter specifications without prior notice. All sizes and weights are given as a guide only and are approximate. Representations of colour are approximate due to the limitations of photographic and calibrations of different output devices.
A name given to a product is not necessarily representative of the colour. If you have a specific requirement or are unsure as to the exact colour, please e-mail us for assistance before purchasing.
We provide product guarantee within 180 days from the date of receipt.
Product guarantees are free of charge and are provided in addition to and having no affect on your statutory rights. Product guarantees vary from product to product and are defined by the manufacturer. In relation to product guarantees, please note the following terms and conditions:
- The guarantee is available for all products purchased from fantbaby.com and all subdomain stores
- The guarantee is available to the original purchaser
- This guarantee is non-transferable
- The guarantee applies to the product only and does not cover any consequential losses i.e. time or other products
- The guarantee does not cover parts subject to normal wear
- The guarantee does not cover pushchair accessories including bottle bags, cosy toes, foot muffs, pushchair liners, changing bags, rain covers, canopies, mosquito nets, parasols, head huggers, and neck supports and gift products.
Fabric accessories may fade at different rates especially when not being used together.
If a product is found to be defective within the definition detailed above, fantbaby.com shall, at its sole discretion, repair the product OR provide new goods to repair the fault OR replace the product with a like-for-like product. This shall be the sole obligation of fantbaby.com. Any repair work undertaken will be approved by fantbaby.com. Where repair work is necessary, it is your responsibility to return the item to us so the item can be sent to our factory unless stated otherwise.
For items sent to non-China mainland addresses, if there is a requirement to return items for repair or send out replacement parts under the product guarantee, any shipping costs for sending items will be the responsibility of us, return of the product will be the responsibility of the customer.
Acceptance of order by fantbaby.com
The contract in respect of the products supplied by us to you comes into existence when your order has been dispatched and is confirmed to be in the possession of the chosen courier. For the avoidance of doubt, receipt of an order via fantbaby.com does not constitute acceptance of an order.
Acceptance of order by the Customer
Once you take delivery of your order you have 30 days to let us know whether the item is as it should be, and everything is present. After this time, it will be accepted that you agree that all the items/parts of the order are present. In the case of courier damage, we would ask you to contact us within 7 days of receipt of the item.
Your right To Cancel
After payment, you can apply to cancel your order. If you paid with PayPal, you will be responsible for paying the approximately 5% payment fee. If you paid with a wire transfer, we are unable to process a refund for you. Please contact your bank to request a payment intercept. If the intercept is unsuccessful, the amount you paid will be credited to your account balance with our store. We will keep track of this credit and deduct it from your future orders.
At fantbaby.com, we value our customers and want to ensure that every purchase meets their expectations. Therefore, we strongly advise new customers to purchase samples before making a bulk order. This helps to prevent any discrepancies in material quality or product expectations.
Once you have confirmed that our product meets your needs and expectations, you may proceed with a larger order. However, in the event that you no longer need the product or it does not meet your expectations, we do have a return policy in place.
Please note that in some countries, refusing international deliveries may result in the destruction of the goods, while in other countries, the shipping cost of refusing and returning the shipment may be 10 times higher than the shipping cost. These costs may be significantly higher than your original order amount, and as a result, any fees paid will not be refundable. In the event of any additional costs incurred, we reserve the right to pursue and prosecute.
To initiate a return, you must send the entire order back to our warehouse in China and cover the cost of shipping and any bilateral tariffs and VATs. Upon receipt of the returned product, we will refund your payment, excluding shipping fees.
It is important to note that international shipping costs can be extremely high, may be several times higher than your original order. Therefore, we advise you to carefully consider your order before making a purchase.
When an order is dispatched to an overseas address, the customer is liable for any local customs duties or charges that may be applicable to the order. Any returns, regardless of the reason for return, are at the expense of the customer.
Intellectual Property Rights and Right of Use
You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all material or content supplied as part of this website shall remain at all times vested in us or our licensors. You are permitted to use this material only as expressly authorised by us or our licensors.
You acknowledge and agree that the material and content contained within the Website is made available for your personal non-commercial use only and that you may (if necessary to make a purchase) download such material and content onto only one computer hard drive for such purpose. Any other use of the material and content of the website is strictly prohibited. You agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.
The information contained on fantbaby.com is for general information purposes only. The website is controlled and monitored by us and whilst we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.
Through this website you may be able to link to other websites. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorsement of the views expressed within them.
Every effort is made to keep the website up and running smoothly. However, we take no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.
In addition, we will not be liable for any claims, losses and/ or damages of any nature resulting from:
(a) your use of the web site;
(b) the services we provide (except where we expressly state that we have responsibilities or liabilities in these terms and conditions)
(c) unauthorised access to or alterations of your transmissions or data; (d) statements or conduct of any third parties.
You must not use the website for unlawful purposes or in an unlawful manner. This includes knowingly receiving, uploading or downloading any harmful software such as viruses or spyware to the website. By breaching this provision, you would be committing a criminal offence under the Computer Misuse Act 1990. By using this website, you agree to comply with all applicable laws, statutes and regulations regarding the website and any transactions conducted on or through the Website.
We cannot guarantee that our website will be free of bugs or viruses. You are responsible for ensuring you have the appropriate anti-virus protection software on your device. We cannot be held responsible for any damage that may be caused as a result of a bug or virus.
Providing links to our website
You may provide a link to our website but only in a manner that is lawful and does not damage our reputation or take advantage of it.
We reserve the right to withdraw our permission to any links at any time.
If you would like to use our content, please contact us first at [email protected].
If, for whatever reason, part of these terms and conditions becomes void or is deemed unlawful then that part will be severable and will not affect the enforceability or validity of any of the remaining terms and conditions.
Language and Currency
The language translation and currency conversion tools provided on the website are representative only. Translation is powered by Google Translate and so may not be entirely accurate. Prices are converted at the current exchange rate and do not necessarily reflect the price the you will pay once factors including processing fees are considered.